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Welcome to German OEM Parts Ltd.

Toll Free + 1.855.889.2834

Sales Terms & Conditions

Website Errors
While German OEM Parts Ltd. makes every effort to present up to date pricing and shipping information, errors may occur. Should such errors exist, German OEM Parts Ltd. reserves the right to cancel or reject an order at any time and without notice. If this should happen, or if an issue with shipping prices should arise, the customer will be contacted to determine a solution. Parts pricing and availability are subject to change without notice.

Orders
German OEM Parts Ltd. may cancel or decline an order without warning for reasons such as: erroneous listings on the website, insufficient stock to fulfill an order, concerns regarding customer information, etc. In some cases, the customer may need to be contacted to verify additional information before the order can be processed. Inaccurate or false contact information may result in a cancelled order. Orders can only be shipped to an address that is listed on your credit card.

Some products sold by German OEM Parts Ltd. are considered to be for off-road use only, and it is the responsibility of the customer to confirm the legality of any product prior to order and installation. German OEM Parts Ltd. cannot be held responsible for any fines or fees suffered by the customer as a result of the order and installation of any product.

Pricing
All pricing is in Canadian dollars. Taxes are shown at the time of checkout, and change depending on provincial and territorial rates.

Shipping
For products that are on hand, German OEM Parts Ltd. aims to ship within 1 business day of order confirmation. However, if an order includes multiple products, it will not be shipped until all products are in stock. Partial orders will not be shipped unless specifically requested by a customer, although additional shipping charges will apply.

German OEM Parts Ltd. prefers to use FedEx and Canada Post. Tracking of packages can be done at www.fedex.com and www.canadapost.ca.

Please note that all shipping charges cannot be refunded.

Shipping Issues
In the unlikely event that a shipped order is received damaged, or short, both German OEM Parts Ltd. and the shipping company need to be notified within 24 hours of receipt. Note that all packaging material, box(es), and broken products be retained until the carrier’s investigation is complete.

There is no guarantee on the part of German OEM Parts Ltd. that credit will be issued by any carrier. Replacement product(s) will not be shipped until the shipping carrier authorizes it. The length of time required for this authorization process to complete differs between the carriers, and is not influenced by German OEM Parts Ltd in any way. Under no circumstances will refunds be granted for any damaged or missing product(s). Only replacement products for damaged or missing products will be supplied. Customers who opt to purchase replacement products prior to confirmation of a claim by the shipping carrier will not be credited until the carrier has issued a credit. If no credit is issued, the customer will not receive a credit.

Please note that all shipping charges cannot be refunded.

Product Warranty
German OEM Parts Ltd. makes every effort to supply its customers with products of the highest quality. Parts warranties cannot be transferred, and apply to the original purchaser alone. At the discretion of German OEM Parts Ltd., warranty items will only be replaced or repaired. Warranty claims are not eligible for a refund.

Unless otherwise noted on the website, a one year warranty is offered by German OEM Parts Ltd. against manufacturer defects for Mechanical products. No warranty of any kind is offered on Special Order products, Electrical/Electronic products, and Wear products. In each case, all sales are final.

All warranty claims are inspected by German OEM Parts. Ltd. The manufacturer may also request the products back for inspection and testing. There are no assurances of a successful claim until this process has been completed. German OEM Parts Ltd. will not issue a warranty replacement until all required testing has been completed, and the cause of the failure has been identified. The customer may purchase a replacement before testing is complete, but unless the failure is found to be the result of improper manufacturing, a credit will not be issued for the pre-purchased replacement product. If the warranty is rejected, the failed products may be returned at the customers’ expense.

German OEM Parts Ltd. is not responsible for any damage, injury, or harm as a result of the use of any products it sells. German OEM Parts Ltd. shall not be held liable for consequential, incidental and contingent damages or costs of any kind. This includes labour and/or product replacement. If a successful warranty claim is made, German OEM Parts Ltd. will only replace the defective product that was originally purchased from German OEM Parts Ltd. Other products damaged or lost as a result of a confirmed faulty product will not be replaced by German OEM Parts Ltd. under any circumstances. Replacement products will only be shipped by German OEM Parts Ltd. to the address to which the original parts were shipped.

Please note that all shipping charges cannot be refunded.

Core Charges
Certain German OEM Parts Ltd. products may have a core charge applied to them at the point of sale. If the core cost was built in to the cost of the part, the customer will be refunded when a satisfactory core has been returned to German OEM Parts Ltd. If the core charge was not applied in error, the customer will be contacted by German OEM Parts Ltd. to pay the core charge or to cancel the order. If the customer chooses to cancel the order, a full refund will be issued. For a core credit to be issued, the returned product must be identical to the unit sold, must be deemed to be in rebuildable condition by German OEM Parts Ltd. and/or its’ supplier, with all components intact, and in their original positions, in the original packaging in which the product was shipped. Evidence of disassembly may be cause for a rejection of a core charge refund.

All cores are inspected by German OEM Parts Ltd. and/or its supplier, and if any do not meet the requirements set forth by the company policy, core credit will be denied, and the core will be considered scrap. If the customer wishes to have the core returned to them in the event of a denied claim, they will be responsible for any related shipping costs.

Cores must be returned to German OEM Parts Ltd. within 30 days of the original purchase to be considered for credit. All shipping costs are the responsibility of the customer. German OEM Parts Ltd. and its suppliers require 10 business days to inspect all cores before credit can be approved.

Please note that all shipping charges cannot be refunded.